What is sosreport, how do you generate it while working with your Redhat Support Team in production ?

Sosreport is a command-line utility in Redhat based linux destros (RHEL / CentOS) which collects system configuration and diagnostic information of your linux box like running kernel version, loaded modules, and system and service configuration files. This command also runs external programs to collect further information, and stores this output in the resulting archive. Sosreport is required when you have open a case with redhat for technical support. Redhat support Engineers will require sosreport of your server for troubleshooting purpose. To run sosreport, sos package should be installed. Sos package is part of default installation in most of linux. If for any reason this package is no installed , then use below yum command to install it manually :

# yum install sos

Generate the report

Open the terminal type sosreport command :

# sosreport

This command will normally complete within a few minutes. Depending on local configuration and the options specified in some cases the command may take longer to finish. Once completed, sosreport will generate a compressed a file under /tmp folder. The file should be provided to Redhat support representative as an attachment to open a support case.